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FoxTele

LEGAL INFORMATION

Refund Policy

Refund eligibility, request steps, and processing information.

Introduction

At FoxTele, we want you to be satisfied with your subscription. This Refund Policy explains when refunds are available, how to request one, and the situations where a refund cannot be provided. We encourage every customer to read this policy carefully before subscribing.

30-Day Refund Eligibility

Customers may request a refund within 30 days of their original purchase date. Refunds are considered specifically for verified technical issues that prevent the service from working as intended, and that cannot be resolved by our support team after reasonable troubleshooting efforts. Refunds are not automatically guaranteed and are evaluated on a case-by-case basis.

How to Request a Refund

To request a refund, contact our support team at support@foxtele.us or call +1 450-485-2195 within 30 days of your purchase. Please include your account details, a description of the issue you're experiencing, and any troubleshooting steps you've already tried. Providing clear details helps us review your request as quickly as possible.

Technical Support Before Refund

Before submitting a refund request, we strongly encourage customers to reach out to our support team first. Many technical issues can be resolved quickly through basic troubleshooting, device configuration, or reinstallation guidance. Our goal is to get your service working properly, and most issues are resolved without the need for a refund at all.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days, though the exact timing may vary depending on your bank or payment provider. You'll receive a confirmation once the refund has been issued on our end.

Non-Refundable Situations

Refunds are not available in the following situations:

  • You changed your mind after completing your purchase
  • You selected the wrong subscription plan or duration
  • Your device is not compatible or supported by FoxTele
  • Setup instructions provided by FoxTele were not followed
  • The refund request was submitted after the 30-day eligibility period has passed

Contact Us

If you have questions about this Refund Policy or need to submit a refund request, please reach out:

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